Practice Quiz

NCLEX-PN

Category - Psychosocial Integrity

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A former client calls the psychiatric unit and asks for the nurse who was assigned to care for him during his admission. The client is suicidal. The nurse should utilize which of the following techniques when speaking with the client on the phone?
  1. If the caller refuses further help, the nurse puts the phone down and refuses to speak with the caller until the caller agrees to suggested interventions
  2. The nurse informs the caller that their nurse-client relationship has already been terminated and that any form of communication, including phone calls, are not allowed
  3. The nurse tells the client to go to bed and see if he feels better in the morning
  4. The nurse asks the caller for ideas about possible immediate solutions to the current situation
Explanation
Answer: D - The nurse must ask the caller for ideas to resolve the current concerns. The caller’s inputs should be assessed for their feasibility and appropriateness. The other options are not appropriate when dealing with a suicidal caller.
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