Practice Quiz

MTEL Business Practice Exam - Question List

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16.
Use the text from a letter below to answer the question that follows.
 
Dear Mr. Wu:

Thank you for your letter dated 23 November addressed to our marketing director, Ms. Fernandez.

Ms. Fernandez is currently attending a conference and will be out of the office until 5 December. I shall be in contact with Ms. Fernandez and will inform her about your letter, which I know she has been looking forward to receiving.

Please contact me if I can be of any help.

Yours sincerely,
 
Mr. J. Hobbs
Assistant to Ms. A. Fernandez

What category of business letter is shown above?
  1. Confirmation.
  2. Acknowledgement.
  3. Inquiry.
  4. Adjustment.
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17.
The active voice is generally recommended for use in written business communications. Which of the following sentences is written in the active voice?
  1. The report needs to be written by the departmental manager.
  2. Each customer should complete the forms provided.
  3. The boxes are to be sent to shipping as soon as possible.
  4. The phone has to be answered before it rings three times.
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18.
An employee for a company is scheduled to give a public talk at an upcoming meeting of city government. The talk will be about the company's proposed expansion plans. The employee has finished the presentation that will accompany the talk. Prior to giving the talk, it would be most important that the employee also: 
  1. Create a questionnaire to be completed by those in attendance at the talk.
  2. Post the talk on the Internet so that it can be viewed by all residents of the city.
  3. Anticipate any questions that audience members are likely to ask.
  4. Memorize the talk and rehearse it at the location where it will be given.
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19.
It would be most important to consider which of the following potential issues before using e- mail to send a sensitive business document over the Internet? 
  1. A computer virus can be transmitted through e-mail attachments.
  2. It is easy to accidentally send an e-mail before it has been proofed for errors.
  3. The tone of an e-mail can be easily misinterpreted by the recipient.
  4. The security of an e-mail may be compromised during transmission.
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20.
The tone of an e-mail can be easily misinterpreted by the recipient.
  1. Make an extra hard copy of the document before it is sent.
  2. Increase the font size on the document to facilitate reading.
  3. Request that the recipient confirm having received the document.
  4. Include a cover sheet identifying the total number of pages in the fax.
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