Practice Quiz

CompTIA A+ 220-1001/1002 Practice Test - Question List

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26. You are asked to train company employees on how to prevent computers from being infected. Which of the following pieces of advice would be most useful? Choose two.
  1. Check your antivirus software every day.
  2. Keep Windows or Mac updated to the latest versions.
  3. Avoid opening email attachments from unknown senders.
  4. Avoid visiting unknown, potentially suspicious websites.
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27. You are a customer support representative working with a DSL service provider. A customer calls in reporting a problem with his DSL connection. He fails to verify his credentials, even though this verification is a mandatory process without which a customer is not eligible for any support from your end. The customer repeatedly requests that you assist him. What should you do?
  1. Politely tell the customer that none of the support staff will be able to assist him if he is not able to verify his credentials. Ask him to call back after reconfirming his credentials.
  2. Disconnect the call.
  3. Raise your voice and deny any support from your end.
  4. Ask the customer to hold the line while you transfer the call to your manager.
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28. An Android user is planning on using his device on an airplane and wants to know if he can use the device for gaming while in-air. What do you tell him?
  1. No, use of any mobile phone is not allowed.
  2. To use the device in-air, the user should enable Airplane Mode by going to Settings > Wireless & Networks.
  3. To use the device in-air, the user should enable Airplane Mode by going to Settings > Airplane Mode
  4. The user may use the phone without any change while in-air.
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29. Removing limitations on an Android phone is specifically referred to as:
  1. Jailbreaking
  2. Geotracking
  3. Rooting
  4. Liberating
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30. What Linux command is used to search files for specific content?
  1. dir
  2. grep
  3. cd
  4. chmod
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