Practice Quiz

Certified Medical Assistant Exam Prep - Question List

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26. A client says to you, “I am worthless person. I should be dead.” What should be your response?
  1. “Don’t say you are worthless, you are not a worthless person.”
  2. “We are going to help you with your feelings.”
  3. “What makes you feel you’re worthless?”
  4. “What you say is not true.”
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27. If the agency wishes to do a background check on the newly hired medical assistant, who is the correct authority to provide such information?
  1. Previous employer
  2. The medical assistant Registry
  3. The Omnibus Budget Reconciliation Act of 1987
  4. The National Council for State Boards of Nursing
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28. The medical assistant needs to eliminate barriers that impede communication. Which of the following is an example of a communication barrier?
  1. Use of accepted medical abbreviations
  2. Cultural differences between clients and nursing staff
  3. Use of silence
  4. Having an interpreter speak in behalf of the client
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29.
Anita overheard a co-worker saying that she thinks based on body language the nurse assigned to their floor is having an illicit affair with a physician. Anita then informs the supervisor of this information. Which of the following statements best describe the situation?
  1. Anita is doing her part in protecting a co-worker from gossip.
  2. Anita is eavesdropping and wants to clarify the whole matter with the supervisor.
  3. Anita wants the supervisor to intervene in this scandalous situation to protect the reputation of the her employer.
  4. Anita is participating in a gossip and is acting unprofessionally.
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30.

Kristine (RN) is orienting Shella, the new certified medical assistant, to the unit. Kristine mentions that sometimes clients who don't speak English are admitted to their unit. In communicating with these clients, Shella is aware that she should:

  1. Stand close to the client and speak slowly
  2. Ask an interpreter to facilitate communication
  3. Speak to the client and family together to increase the chances that the topic will be understood
  4. None of the above
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