Certified Medical Assistant Exam Prep

Category - Medical Assisting

The medical assistant needs to eliminate barriers that impede communication. Which of the following is an example of a communication barrier?
  1. Use of accepted medical abbreviations
  2. Cultural differences between clients and nursing staff
  3. Use of silence
  4. Having an interpreter speak in behalf of the client
Explanation
Answer: B - Communication in the dealing with clients and members of the health care team is necessary to provide adequate and efficient care. Cultural differences between clients and nursing staff may be barriers to communication because clients may attach different meanings to verbal and nonverbal communication. An interpreter can help the staff in dealing with this problem. Use of accepted medical abbreviations facilitates understanding. Silence is a therapeutic approach in communication. Just being with the client shows that you care.
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