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166.Harvard University’s administrators are concerned that the liberal arts faculties are not contemporized enough. They wish to replace existing software with a client server application. Their Business Analysts must capture the ____________ of their user class in order to design an interface that would best support their needs.
168.Catherine’s team of Business Analysts is reviewing the quality of service requirements of their proposed solutions to a client. They agree that ____________ will NOT affect the design solution proposed.