Practice Quiz

MTEL Digital Literacy and Computer Science

Category - Digital Lit and CS

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A computer user on a home network finds a document on the Web and wants to print it. The user sends the document to the wireless network printer, but receives an error message indicating that the printer is offline. The printer had been working well the day before, the power is on, and the printer screen does not indicate that anything is wrong. Which of the following initial questions will best help the user identify the source of the problem?
  1. Is the printer connected to the home network?
  2. Are the printer USB and network cables connected securely?
  3. Is the Web server hosting the document experiencing heavy traffic?
  4. Have there been any operating system updates?
Explanation
Correct Response: A. Each of the responses is situationally an appropriate troubleshooting step, but given that the printer is wireless and the document has already been accessed, the network should be checked first. B is incorrect because wireless printing does not depend on data cables. C is incorrect because the Web server is not involved with the connection between the computer and the printer. D should not be the first possibility tried.
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