CAPM Project Management Exam Prep

Answer: d - Companies that utilize a Total Quality Management (TQM) approach are constantly looking for ways to better the quality of their services and products. Just in time refers to a money saving method by companies to deliver goods as they are needed by clients.

Kaizen (or continuous improvement) refers to companies making small changes to their processes to better workflow and increase efficiency.

Marginal analysis looks at the point at which maximum quality is obtained (when improvement equals improvement cost).

Key Take Away: It’s interesting to note that in Japan, the improvement process consists of 4 steps that comprise a Total Quality Management perspective: Kaizen (continuous improvement), Atarimae Hinshitsu (performance), Kansei (careful examination), and Miryokuteki Hinshitsu (aesthetics).