You install a new modem on a server named Serv4 and install the driver for the modem. However, when you test the modem, it does not dial out. You install an identical modem on another server named Serv5 and install the driver. This one dials out successfully when tested. Which of the following should you do to verify if the modem card on Serv4 is defective?
  1. Right-click the modem and select the Scan for hardware changes option in the Device Manager on Serv4.
  2. In Modem Properties on Serv4, click the Modem tab and set the maximum port speed to the same value as the value for the maximum port speed on Serv5.
  3. Click the Diagnostics tab and then click the Query Modem button in Modem Properties on Serv4.
  4. Right-click Ports and then select the Scan for hardware changes option in the Device Manager on Serv4.
Explanation
Answer - C - To verify if the modem card on Serv4 is defective, click the Diagnostics tab and then click the Query Modem button in Modem Properties on Serv4.

Key Takeaway: To test the modem, highlight the modem and click the Properties button. Click the Diagnostics tab. Click the Query Modem button. If the modem is functioning properly, you should now see commands and responses in the box.
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