CLEP Intro to Psychology Exam Prep

Answer: B - Emotional intelligence refers to the ability to evaluate and manage one’s emotions as well as others’.
Key Takeaway: Emotional intelligence is a fairly new idea that explains how some people are better at evaluating and managing their and other people’s emotions. A person who is said to be highly emotional intelligent can evaluate correctly when something is bothering him or her. This person may also manage the emotions of others more effectively. For example, a boss with high emotional intelligence can predict what would make his employees resentful and would address those before they impact the department’s productivity.