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Microsoft MCITP Test Prep - Windows Server 2008

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Your network has a print server running Windows 2008. A single printer is installed on this print server. Users in the Sales department are unable to print from this printer. You examine the print queue and find a list of documents waiting to be printed. Your attempt to delete the documents from the queue is unsuccessful. What should you do to enable the Sales department users to print their documents?
  1. Install a new print device and reconfigure the printer to send print jobs to the new print device.
  2. Install a second instance of the printer and configure the print queue to hold mismatched documents. Redirect the original printer to the new printer.
  3. Install a second instance of the printer and delete the original printer. Instruct users to resubmit their print jobs.
  4. Stop and restart the Print Spooler service on the print server and ask users to resubmit their print jobs.
Explanation
Answer - D - To fix this problem, you should stop and restart the Print Spooler service on the print server and ask users to resubmit their print jobs.

Key Takeaway: The reason for this error to occur is that the print spooler might be stalled.
The print spooler is a software program responsible for managing all print jobs currently being sent to the computer printer or print server. The print spooler program may allow a user to delete a print job being processed or otherwise manage the print jobs currently waiting to be printed. In this case, to solve this problem on the print server, stop and restart the Print Spooler service.
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