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Microsoft MCITP Test Prep - Windows Server 2008

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You are assisting an employee who cannot remember his password. He states that he changed his password when he left office yesterday. This morning when he came back, he could not login to the domain. Which of the following should you do?
  1. Add the user’s account to his OU in the Active Directory Users and Computers snap-in.
  2. Check the Account is locked out check box and select the User must change password at next logon check box in the user account properties of user’s account.
  3. Use the Active Directory Users and Computers snap-in to reset the user’s password and give him the new password.
  4. Use Computer Management to reset the password for the local Administrator account and give him the new password.
Explanation
Answer - C - You should use the Active Directory Users and Computers snap-in to reset the user’s password and give him the new password.

Key Takeaway: It could be possible that the user typed in an incorrect password several times and account is locked. The account must be unlocked and the password must be reset. User accounts can be unlocked by using Active Directory Users and Computers or by the using the dsmod.exe command.
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