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Microsoft MCITP Test Prep - Windows Server 2008

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Your company operates a main office and three branch offices. A server named Server 1 is located in one of the branch offices and is a member of a workgroup. It is configured with default operating system settings with the Remote Desktop, Remote Assistance, and Windows Messenger enabled. An employee, John requests your assistance in installing an application on Server 1. You need to view John’s desktop during the installation process. Which of the following should you do?
  1. From your computer, open a Remote Desktop connection with Server 1.
  2. Ask Server 1’s administrator to create and send an invitation for Remote Assistance from Server 1.
  3. From your computer, offer Remote Assistance to Server 1.
  4. Direct John to start Application Sharing from Windows Messenger.
Explanation
Answer - B - You should Ask Server 1’s administrator to create and send an invitation for Remote Assistance from Server 1.

Key Takeaway: Server 1 is not a member of the domain, hence, you do not have permission to connect to Server 1 using Remote Desktop. However, the administrator of Server 1 can temporarily give you permission to connect to the server using Remote Desktop by sending you a Remote Assistance invitation. Now you will be able to connect to Server 1 to view and/or control the administrators session.
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