Practice Quiz

Microsoft Desktop Support Tech Exam Prep

Category - MCDST

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You install a new printer on a Windows XP Professional computer and share this printer with the other users in your network. When you try to print for the first time using this printer, the output is several pages of unreadable characters. All other users report the same issue. How should you fix this problem?
  1. Configure the printer to print directly to the print device. Instruct the other users to make the same configuration.
  2. Run the Add Printer Driver Wizard to install the correct printer driver on your computer.
  3. Configure the printer to use the WinPrint print processor and to use RAW as the default data type.
  4. Configure the printer to hold mismatched documents. Disable the advanced printing features.
Explanation
Answer - B - To fix this problem, you must install appropriate drivers for your printer. A problem with garbled or unreadable characters occurs when the correct version of the printer driver is not installed.

Key Takeaway: - The printer may respond to your print commands even though the appropriate version of the driver is not installed. However, it prints garbled characters. To fix this problem, you must uninstall the current version of the printer drivers and install an updated/more appropriate version of drivers. Printer drivers cannot be rolled back.
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