Six Sigma Black Belt Exam Prep

Answer: A - Water-cooler discussion is ideal for informal communication.

Key Takeaway: Informal communication in an organization serves a number of purposes such as providing quick updates, offering support to employees in a deadline crunch, and addressing minor delays and complications. Informal communication that occurs in an organization such as a quick chat by the water-cooler can serve these purposes. Face-to-face meetings can also be informal depending on the nature of the discussion and its goals.