You receive a call from two separate individuals from the marketing department, each complaining that the network printer is not functioning. You view the printer’s jobs and notice a long list of print jobs. The top print job status says “printing” and has a size of 200MB. What is most likely the problem?
Explanation
Answer: D - The printer has low memory in relation to the size of files being printed, and therefore users are complaining their jobs will not print.
Key Takeaway: The printer’s low memory means it is not able to easily handle large-size jobs, and is getting stuck trying to print the top job. Although in time this job would likely print, deleting it from the queue will temporarily solve the problem, and upgrading the printers RAM will offer a more long-term solution. The top print job may have also become corrupted and the drivers may need to be updates, but the printer memory is a much more likely solution. There is no printer memory limit imposed by Windows.
