Practice Quiz

PTCE Pharmacy Technician

Category - Insurance

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You attempt to refill a prescription for hydrochlorothiazide for a patient. You don't have the medication in stock, but plan to order it for the next business day. However, when you bill the insurance, you receive a rejection message of: "Discontinued NDC". What should you do?
  1. Tell the patient that the insurance no longer covers their medication
  2. Check with your wholesaler to see if there are any other NDC numbers available for the patient's medication
  3. Refuse to sell the medication to the patient
  4. Call your company's help desk
Explanation
Answer: B - You should check with your wholesaler to see if there are any other NDC numbers available for the patient's medication. There are often multiple companies that make generic medications, and each company will assign a different NDC number to their version of the medication. If one NDC number is discontinued, you should see if it is available from a different company, under a different NDC number.
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