CompTIA A+ 220-802

Answer: D - The first step in addressing the issue of a system not working properly is to identify the problem.

Key Takeaway: The six-step troubleshooting theory subscribed to by CompTIA is important to commit to memory. First, identify the problem, generally by questioning the user. Now, establish a theory of probably cause, test the theory to determine the cause of the problem, and establish a plan of action to resolve the issue. These three steps may get jumbled together at times, but you definitely go through this process in some way. After implementing the plan of action, verify full system functionality, and document the findings.