CompTIA A+ 220-801

Answer: B - If a colleague calls to discuss a work-related retreat while you are working on a user’s computer, ignore the phone call and return the call later.

Key Takeaway: If you were at a doctor’s office and during your visit the doctor continually received phone calls or outside interruptions, you would likely feel uncomfortable trusting your health to this professional. The user wants to make sure you’re attending to his/her needs, and taking a phone call (or even asking for permission to take a phone call) is inappropriate and puts the user in an uncomfortable position. There are situations where speaking on the phone is impossible to avoid, for instance in emergencies or with a particularly demanding boss, but usually wait until between jobs to make or take phone calls.