You are trying to assist a user who reports that she receives several error messages while using an application. You are not able to access her computer remotely. You need to tell the user how to create screenshots of the mouse actions she performs on his computer. Which of the following should you ask her to do?
Explanation
Answer - A - To tell the user how to create screenshots of the mouse actions she performs on his computer, you should run Psr.exe and then click Start Record.
Key Takeaway: Problem Steps Recorder, or PSR, in Windows 7 is used to record the steps to reproduce a problem in the computer. The captured data is stored in a MHTML document. This is enclosed in a zip file and this zip file can be sent to someone. Click Start, type PSR.EXE, and press ENTER. Click the Start Record button and continue the steps to reproduce the problem/error. You can also add comments then and there by clicking the Add Comment button. Once done, click the Stop Record button.
