You are troubleshooting a network issue with a user who is at a hotel. You ask them to check their IP address, and they tell you it is 10.0.0.54. They have tried to connect to an email server, but are unable to do so. They also cannot ping sites from the command line. What might be the issue?
Explanation
Answer: C - The issue with this user at the hotel, receiving an IP address of 10.0.0.54 and unable to connect to their email server or ping out, is likely that the user has not yet opened a web browser.
Key Takeaway: The first clue to this problem is that the IP address is 10.0.0.54, which falls in the range of IPv4 addresses reserved for private use. Since this address is not APIPA, we can assume the stack is working properly, as is the DHCP server and router. Therefore, the only answer left of the answer choices is that the user has not opened a web browser. It sounds ridiculous, but this commonly occurs, since the user is connected to the Network and must first register their computer (through a browser based app) before accessing the Internet.
