Practice Quiz

Microsoft Desktop Support Tech Exam Prep

Category - MCDST

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You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?
  1. Download the Microsoft Outlook version for the foreign language the customer wants to use.
  2. Install the Windows XP language pack for the foreign language she wants to use.
  3. In the Tools menu in Microsoft Outlook, select the option to encode the foreign language she wants to use.
  4. In the File menu in Microsoft Outlook Express, select the option to import foreign language characters.
Explanation
Answer - B - To type an e-mail in the foreign language character set, you should ask the customer to install the Windows XP language pack for the foreign language she wants to use.

Key Takeaway: To install a foreign language pack, open the Control Panel. Double click on the Regional and Language Options icon. Choose the Advanced tab, and change the language for non-unicode programs to “the language of your choice.” Click OK to accept the changes. Reboot the computer.
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