PTCE Pharmacy Technician

Category - Process & Dispense

You are a technician at a community pharmacy and the pharmacist is on a break; one of the regular customers comes in with a new prescription. Which of the following is true?
  1. You can counsel her on the new prescription
  2. The “regular” can be handed the prescription without any counseling because she knows enough to ask any questions.
  3. She can refuse counseling.
  4. Because the pharmacist is out, you can simply tell her to read the printed information on the prescription label.
Explanation
Answer: C - Any patient can refuse counseling. A pharmacist or supervised intern must counsel patients, and it is insufficient to substitute reading material for individual counseling.
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