Which term is used to describe the process of returning an organization to its normal state after a crisis?
  1. Recovery
  2. Resumption
  3. Readiness
  4. Evaluation
Explanation
Answer: B - The process of recovery will help the organization move past the crisis, while the process of resumption will return the organization to its normal pre-crisis state.

Key Takeaway: While it is usually ideal to return to the pre-crisis state, sometimes it is not possible. At this point in the resumption process, it is necessary to declare a new normal state so that the organization can continue to move forward.
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