NBE Funeral Service Director

Answer: B - A statement of funeral goods and services must be provided to a consumer at the end of the arrangement conference.

The statement of funeral goods and services must be given by the funeral service to the customer at the end (and only at the end) of the arrangement conference. This may include information about the price of a casket (casket price list) and a legal requirement to provide pricing information to a person who calls about funeral services by telephone (also known as the telephone price disclosure).