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CLEP Intro to Sociology

Category - Economic Inst

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Which of the following is an example of someone who engages in emotional labor? Choose all that apply.

Social worker
Factory worker who loves his job
Flight attendant
None of the above

Explanation

Answers: A and C - Social workers and flight attendants both perform emotional labor. Emotional labor refers to work that is focused on affecting client mood. A factory worker who loves his job does not perform emotional labor, because he does not directly affect the mood of customers.

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