Lean Bronze

Category - Cultural Enablers

Which of the following examples shows what humility would look like to employees?
  1. A mid-level manager accepting credit for a group’s process improvement.
  2. A leader implementing a plan and overruling a team’s recommendations.
  3. A supervisor attending a Kaizen event and retaining their thoughts so as not to influence the group.
  4. A supervisor providing beverages and snacks for a Kaizen event.
Explanation
Answer: C - Employees would view a supervisor attending a Kaizen event and retaining their thoughts so as not to influence the group as an example of humility. Interrupting conversation with a management viewpoint, using a condescending tone, and overruling a team’s recommendations with an alternate plan are examples that show a lack of humility. Leadership must display the impetus to transform, which includes motivation and engagement in employee change efforts.
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