Practice Quiz

Lean Bronze

Category - Continuous Improvement

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Which of the following choices would an organization use under the define phase to develop metrics for processes?
  1. A CTQ flow down.
  2. A stakeholder analysis.
  3. Historical process data.
  4. A project charter.
Explanation
Answer: A - An organization would use CTQ flow down under the define phase to develop metrics for processes. Stakeholder analysis, historical data, and project charter are all included in the design phase but the CTQ flow down is a method of converting the voice of the customer into specific features which can be measured.
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