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Category - Management

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When the internal structure of an organization changes, thus altering the job responsibilities of members, replacing acts required by the previous structure with acts required by the new structure is called:
  1. Role replacement
  2. Behavioral substitution
  3. Work identity modification
  4. Action addendum
Explanation
Answer: B - When the internal structure of an organization changes, workers must practice behavioral substitution, learning to shift their previous operations to meet the needs of the new culture in which they work. This must be performed throughout an organization from top-level managers down to first line laborers.
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