Practice Quiz

FSOT: 500 Test Prep Study Questions

Category - Management

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When listening to understand a customer's point of view, which of the following approaches would be most likely to impair communication?
  1. Listening for meaning, not just words
  2. Remembering that understanding does not imply agreement
  3. Clarifying what was said before responding
  4. Responding immediately with a solution
Explanation
Answer: D - Responding immediately with a solution
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