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CompTIA A+ 220-902

Category - Software Troubleshooting

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What is the first step in troubleshooting a dual display when one does not have any image?

Check the BIOS
Reboot the computer
Reconnect the video card
Check the cable connection

Explanation

Answer: D - The first step when no monitor image displays is to check the cable connection.

Cable connections are common because they can be dislodged and disconnected from the video card. This should be the first troubleshooting step for a technician.

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