PMI PMP Project Management

Category - Communications Management

What do the letters in the S-T-A-R method of communication stand for?
  1. Standard Target Acquisition Review
  2. Situation, task, action, result
  3. Start, train, act, review
  4. Say it, try it, act on it, review it
  5. They don’t actually stand for anything.
Explanation
Answer: B - STAR stands for situation, task, action, result.

S-Explain the situation.
T-Describe the task that needed to be completed.
A-What action did you take?
R-Describe the result.

For example: “I was brought in to lead a $1.5 million project that was failing and management didn’t understand why. My task was to bring the project back onto schedule. To do this, I analyzed why the project had fallen behind schedule and discovered that the team was in a matrixed organization and the operational processes were taking precedence over this project. To solve the problem, I worked with functional managers to free time up for key resources. The result was that we got the project turned around and delivered on schedule. Furthermore, we won an addition $500,000 contract because the client went from being dissatisfied to very happy.”

Key Takeaway: STAR is an effective technique to deliver a cohesive narrative of what you as a project manager are doing. Master it and you will win points in interviews and with senior managers.
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