Practice Quiz

Six Sigma Black Belt Exam Prep

Category - Black Belt

Start a Study Session Sign up for Question of the Day
To capture the Voice of the Customer (VOC), it is important to collect data from a large, representative sample of the target customer base. To collect this data, Six Sigma practitioners can use:
  1. government records
  2. surveys and questionnaires
  3. census data
  4. case studies
Explanation
Answer: B - Surveys and questionnaires can be used to collect data about a target customer base.

Key Takeaway: Data collection is important in gaining information about an organization’s target customer base. To capture the voice of their customers, business professionals can use surveys and questionnaires to gather information about their attitudes, preferences, demographics, and purchasing habits. The goal of using surveys and questionnaires is to gather objective and up-to-date information about customer requirements.
Previous Next
Was this helpful? Upvote!
Login to contribute your own answer or details
Start a Study Session Sign up for Question of the Day

Top questions

Related questions

Most popular on PracticeQuiz