Practice Quiz

CompTIA A+ 220-802

Category - 802: Troubleshooting

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The VP of Marketing’s assistant calls to let you know her Windows XP computer has a booting problem. When she starts the computer a splash screen appears but then freezes (operating system doesn’t load). What are two possible issues with her computer?
  1. Motherboard is not working.
  2. PCI modem is faulty.
  3. The hard drive is freezing.
  4. PCI Express NIC is broken.
Explanation
Answer: B and D - A faulty modem card or NIC card on the motherboard is a common issue with this type of computer behavior.

Key Takeaway: To diagnose this issue, remove the suspect cards and then reboot. Power down the system and add the cards one at a time to determine the problem.
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