Practice Quiz

CompTIA A+ 220-802

Category - 802: Troubleshooting

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The shipping department calls and says their computer has locked up. For a quick test to see if the entire computer is locked or just a program, what do you advise the caller to do? Choose all that apply.
  1. Use the Enter key to see if there are any changes to the screen.
  2. Hit F4.
  3. Move the mouse to see if the cursor moves as well.
  4. Press the Alt button once and use the up arrow key a few times (see if the cursor moves).
Explanation
Answer: C and D - If the cursor moves, it is more likely a program is locked versus the entire computer. Try both of these methods to help diagnose the issue.

Key Takeaway: If a computer is locked up, it is usually an issue with the Windows Registry.
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