Practice Quiz

Veterinary Practice Manager

Category - CVPM

Start a Study Session Sign up for Question of the Day
Service gaps between established quality standards and service delivery are usually caused by which of the following?
  1. Quality standards are not written down
  2. Practice manager does not understand client expectations
  3. No established quality control program
  4. Poor employee performance
Explanation
Answer: D- Service gaps between established quality standards and service delivery are usually caused by poor employee performance. When employees do not deliver the service at the level specified by the practice, client interaction and quality suffers.
Was this helpful? Upvote!
Login to contribute your own answer or details
Start a Study Session Sign up for Question of the Day

Top questions

Related questions

Most popular on PracticeQuiz