Practice Quiz

Lean Bronze

Category - Continuous Improvement

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Process benchmarking is the development of data to determine an organization’s standing in relation to like organizations in the same industry. Which type of benchmarking is used to determine the capabilities of products or services in comparison to a competitor’s product or services?
  1. Altruistic process benchmarking.
  2. Technical process benchmarking.
  3. Competitive process benchmarking.
  4. Organizational process benchmarking.
Explanation
Answer: B - Technical process benchmarking is used to determine the capabilities of products or services in comparison to a competitor’s product or services. Competitive process benchmarking compares the organization to the leading competitor for critical attributes and functions. Organizational process benchmarking compares organizational benchmarks, not process benchmarks, and altruistic is not a form of process benchmarking.
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