Practice Quiz

Lean Bronze

Category - Continuous Improvement

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One of the many principles of process improvement is that no defect should be passed forward. From a leader’s perspective, what would this require them to do?
  1. Stop the process long enough to determine the root cause and develop countermeasures.
  2. Develop a plan to incur a long term loss.
  3. Indicate to subordinates that variation exists in a process and they must determine a solution.
  4. Determine fault for the issue and pursue discussion with the individual who allowed the defect to pass.
Explanation
Answer: A - One of the many principles of process improvement is that no defect should be passed forward. From a leader’s perspective, this would this require them to stop the process long enough to determine the root cause and develop countermeasures. From the employee’s perspective, no defect passed forward means they may take ownership and accountability for the process.
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