Practice Quiz

CompTIA A+ 220-802

Category - 802: Operating Systems

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Lauren is experiencing problems accessing the Internet on her office computer. Although she can ping the xyz.com IP address, she cannot ping the domain name xyz.com. Which of the following steps could fix her problem?
  1. Use the scan disk command.
  2. Check the DNS settings.
  3. Check the Device Manager.
  4. Check the IP address.
Explanation
Answer: B - Check the DNS settings on the computer. To do so, right click the network connection and click Properties. Choose Internet Protocol (TCP/IP) and then click Properties. Verify if the correct DNS server IPs have been entered.

Key Takeaway: If a system can ping the destination using the IP address but not using the domain name, check the DNS settings on the computer. There may be issues with DNS resolution.
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