CLEP Principles of Management Exam Prep

Answer: D - Ishikawa is also credited with the development of the cause-and-effect diagram.

Key Takeaway: A cause-and-effect diagram is a quality improvement and control tool that matches a process component’s cause with its effects. The goal of this type of diagram is to provide a visual display to employees and management in understanding where in a given process problems are likely to occur and lead to defects in a product or service.