Practice Quiz

CISSP Information Systems Security

Category - Operations

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Jim’s computer system went crazy and just won’t function properly. This upsets Jim greatly because without the computer, there is no work for Jim to do and the company sends people home when their computer is down. What should Jim be concerned with as he packs the computer to send it to the manufacture for repair?
  1. Mean Time of Compensation
  2. Broken Parts Determination
  3. Mean Time to Repair
  4. None of the Above
Explanation
Answer: C - When a computer needs repair, one must be concerned with the mean time of repair (MTTR). MTTR is a value that estimates the time it will take to repair the computer and to get it back into production. The MTTR is preset within a service level agreement that states how long repairs will take or be replaced by the vender. The service level agreement is legally binding. It is important to calculate the MTTR to determine device value, the risk of equipment failure, and whether to opt for other devices that may offer better value.
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