Practice Quiz

CompTIA Network+

Category - Management

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Jack is a network technician troubleshooting a network issue. Which of the following troubleshooting steps should he take first to resolve this issue?
  1. Record the solution in the appropriate logs for future use.
  2. Ask the user who reported the issue what past documentation they have.
  3. Record what steps should be taken to resolve the issue.
  4. Ask the user who reported the issue to explain the symptoms in detail.
Explanation
Answer: D - Jack needs to ask the user who reported the issue to explain the symptoms in detail. This could help him to isolate the issue and find a suitable solution.

Key Takeaway: The first step in troubleshooting an issue is to get more information, such as symptoms, any changes made, or any components/software removed or installed. This heads the troubleshooting process in the right direction.
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