CompTIA A+ 220-802

Answers: A and C - Booting into Windows Safe Mode would be most useful when removing a virus from the system or troubleshooting a driver issue.

Key Takeaway: Safe Mode boots Windows with the minimum resources needed to allow it to run (Safe Mode with Networking adds networking abilities), so if a Virus is hiding in an application process, the virus will not run in Safe Mode thus allowing the technician to remove the virus. Likewise, because basic drivers are loaded for graphics, network cards, and so on, driver issues can benefit from booting into Safe Mode should not be used if you need to do any sort of productivity, as it does not load your normal system, and when recreating an issue you need the full operating system running. Once you have identified the issue, you can go into Safe Mode to correct it.