Practice Quiz

CLEP Intro to Sociology

Category - Social Interactions

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Elizabeth owns a staffing agency that provides nurses to healthcare providers. One day, one of the nurses doesn’t show up for work. Elizabeth quickly apologizes and explains that this nurse has never worked for her before and never will again. Elizabeth goes on to say this is not how she runs her agency. What is the sociological term that best fits her reaction?
  1. Imprinting
  2. Ethnomethodology
  3. Social exchange theory
  4. Impression management
  5. Game theory
Explanation
Answer: D - Elizabeth is performing impression management. She wants her customer to see this incident as an anomaly rather than the norm for her agency. In the context of social exchange theory, her refusal to hire that nurse again would be the punishment for missing work.
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