Practice Quiz

Lean Bronze

Category - Continuous Improvement

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Economies of flow are commonly used to design services versus products. What is “failure demand” in economies of flow?
  1. The point at which a process must be redesigned because it no longer meets demand levels.
  2. A failure to do something for a customer or a failure to do something correctly.
  3. The point at which demand can no longer be met.
  4. The point at which flow meets resistance because of a failure.
Explanation
Answer: B - Failure demand in economies of flow is the demand caused by a failure to do something or to do something correctly for a customer. Improving economies of flow necessitates designing processes to eliminate failure demand.
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