Practice Quiz

Veterinary Practice Manager

Category - CVPM

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Assume that a client has called regarding a patient that has had an episode of diarrhea. The client asks the receptionist what they can do at home to treat their pet. Which of the following is an appropriate response to this type of inquiry?
  1. Inform the client that they need to bring in a stool sample
  2. Inform the client that they can administer any over the counter anti diarrhea medication ONCE, and if it does not improve within 24 hours to call back
  3. Inform the client to withhold food for 24 hours and call back if there is no improvement
  4. Inform the client that there are many causes of diarrhea and the best thing to do is to bring the patient in for an examination
Explanation
Answer: D-The appropriate response to this type of inquiry is to inform the client that there are many causes of diarrhea and the best thing to do is to bring the patient in for an examination. There are substantial negative consequences resulting from an employee dispensing medical advice to a client, including legal action against the practice.
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