Practice Quiz

CompTIA A+ 220-901

Category - Hardware

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A user’s inkjet printer spreads ink in various places that ruin the print quality. What is the first step the technician should take to fix the issue?
  1. Clean the print heads
  2. Add more ink
  3. Change print quality settings
  4. Add new ink cartridges
Explanation
Answer: A - A technician should first clean the print heads to ensure that they are clean from ink.

Inkjet printers suffer from dried ink sticking to the heads. The first step a technician should take is clean these heads. If this does not work, the second step is to change the print cartridges.
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