A user calls you complaining that for about a month his hard drive has intermittently worked and then not worked-for months before that it has worked fine. He has tried reseating the cables to no avail. What would you advise the user?
Explanation
Answer: B - If a user calls complaining that his drive is intermittently working, you should advise him to back up the hard drive immediately.
Key Takeaway: Since the hard drive was working normally for a few months, and then intermittently stopped and started working, we can assume something funky is going on inside the drive. Advising the user to back up the drive immediately is the best course of action, since it is probably going to fail soon. Also it is possible the IDE or SATA cables have gone bad, it is unlikely they suddenly went bad, and while the power supply could be intermittently supplying power to the hard drive, that is not the most likely component to fail in this situation.
