CompTIA A+ 220-902

Answer: A - To help the user who complains that she has to tap an icon multiple times before it opens and is experiencing a lag when pressing the home button, suggest she first perform a soft reset.

Key Takeaway:
Generally, if pressing an icon or home button multiple times doesn’t elicit a response, the unit needs to be soft reset. This can generally be accomplished by holding down the power button until the device shuts off. Performing a hard reset should only be done of the device continues to function poorly, since this may result in the loss of data (always backup the device before performing a hard reset).