Practice Quiz

CompTIA A+ 220-802

Category - 802: Troubleshooting

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A user calls the helpdesk complaining that after booting into Windows, the screen goes black, but it displays all the BIOS/POST messages before that. What is the most likely problem?
  1. The graphics adapter is faulty.
  2. The graphics adapter drivers are corrupted.
  3. The monitor cable is loose.
  4. Windows needs to be reinstalled.
Explanation
Answer: B - A user who calls the helpdesk complaining that after booting into Windows the screen goes black likely has corrupted graphics adapter drivers.

Key Takeaway: Since the display seems to work fine before booting into Windows, we can determine this is not a hardware issue, but rather a software issue. This could be caused by an incorrect (or incompatible) resolution setting in addition to faulty graphics adapter drivers.
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